When you submit payment credentials on our Ticketing Site at checkout to complete your purchase, if you have not received a Order Confirmation Email immediately and the status of your Order = Pending Authorisation then unfortunately your Shopping Basket has become locked and is sat in the 'Pending' status as payment authentication has not been submitted successfully to your payment provider and due to failed authorisation the payment didn't process. You booking attempt will sit in this status for upto 2 hours and once the authentication decline updates within our site you'll then be able to log back in and resubmit payment credentials.
This issue is due to a localised issue on your end when attempting to make a purchase, there are a few reasons that this could be occurring so these are detailed for you below so you can take these steps as necessary and try again in order to pay for tickets if you still wish to do so once the Pending Status clears and your shopping basket unlocks.
1. This could be that your payment method is failing authorisation from your provider for some reason. Try an alternative payment method or check with your payment provider to understand why they are rejecting the authorisation. When you submit a payment from our site it needs to pass any 3D Secure Authentication steps you have setup on your card. This might be in the form of a unique password or a One Time Passcode (OTP) or authentication app that you need to approve the payment from on your end. If this timed out then simply ensure that you authenticate before any timeout period on your side.
However the most likely issue if you don’t believe there is a reason that your provider would have cause to reject it. Is as below.
2. A settings conflict from your device or web browser when accessing the Ticket Booking site URL. This will be caused by either something with the Device settings you were using to visit the site or the Web Browser settings. The conflict could cause the payment authorisation not to submit correctly and this is resulting in the failures you are experiencing. Please try the following:
i) Try an alternative web browser
ii) Clear your cache and cookies from your web browser to ensure there are no conflicts from previous session visits to the website that are conflicting. Ideally if you can reopen the browser in a fresh incognito browser session.
iii) Try an alternative device e.g. try a lap top computer if using a mobile phone.
Please try these troubleshooting steps and try again if you still wish to purchase tickets.
Please let us know if you continue to experience issues and we will try to advise accordingly to help you be able to book successfully.